Delete Your ulTrain Account
Applies to ulTrain on iOS and Android · Developer: ulTrain (app@ultrain.fit)
The short version: delete your account from inside the app in under a minute, or email us and we'll do it for you. Deletion is permanent and removes your account and all synced training data from our servers.
Delete from inside the app
- Open ulTrain and go to Settings.
- Choose Delete Account.
- Enter your password to confirm.
Deletion takes effect immediately: your sign-in account and all data stored against your user ID are permanently removed from our servers. This cannot be undone.
Can't access the app?
Email app@ultrain.fit from the email address on your account and we will delete the account and all associated data for you. We aim to complete emailed deletion requests within 30 days.
What gets deleted
- Your sign-in account (email address and authentication record)
- Profile details, including name, date of birth and profile photo
- All training data: plans, runs and activities, strength workouts, routines and exercise history
- Imported health data (Apple Health / Health Connect imports)
- Nutrition and kit data, events you saved, and training companions
- Preferences and settings synced to your account
What may remain
- Public race listings and reviews you contributed to the shared events directory may remain visible; email us if you want these removed as well.
- Local files on your device - for example backup files you exported yourself - are under your control and are removed by deleting them or uninstalling the app.
- Subscriptions are managed by Apple or Google, not by us: cancel in your Apple Account settings or in Google Play → Subscriptions. Deleting your account does not cancel an active subscription.
- Crash reports (Android) are retained by Firebase Crashlytics for up to 90 days and contain no training data.
Questions
See our Privacy Policy or contact app@ultrain.fit.